Wind Energy Relationship Manager

4 weeks ago

Melbourne, Victoria, Australia Vestas Full time
Customer Relationship Advisor

We are seeking a motivated and customer-focused Customer Relationship Advisor to join our dynamic team. In this role, you will be the key point of contact for our customers, ensuring their needs are met and their experiences are positive.

This is an excellent opportunity to be part of a company that values customer satisfaction and strives to make a meaningful impact. As a Customer Relationship Advisor, you will play an essential role in delivering exceptional service to our clients. You will actively engage with customers, resolve inquiries, and offer personalized solutions to ensure they have a seamless experience with our company.

Your ability to communicate effectively, empathize with customers, and manage relationships will be key to your success in this role.

Responsibilities
  • Develop and maintain relationships with existing and new customers, leveraging customer intimacy to ensure renewals of Service contracts.
  • Define a common strategy in customer relationship management (aligned with the Area Supervisor).
  • Assist the commercial department in the negotiation of new Service Contracts, amendments, and service quotations.
  • Assist with answering contractual questions from Customers, the Sales Department, and Area Supervisors.
  • Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.).
  • Control project Billing plan including adequate invoicing of variables, bonuses and penalties.
  • Ensure correct information in SAP and Sales Force related to the Contract.
  • Responsible for contract availability monthly monitoring and negotiation with customer related to the production period.
  • Out-of-scope and drive customer communications to recover.
  • Deconstruct the contract with scope creep knowledge.
Qualifications & Skills
  • 1-3 years of relevant experience.
  • Experience in product sales or service function are highly desirable.
  • Bachelor of Business (or equivalent).
Competencies
  • Handling 'Customer expectations' and align to Vestas process flow.
  • Customer relationship skills.
  • Manage Customer meetings.
  • Contract interpretation and track the progress.
  • Upselling and transactional skills.
  • Basic Financial Knowledge.
  • Voice of Vestas to Customer.
Our Offer

We offer an annual salary of $80,000 - $110,000 AUD based on location and experience.

The successful candidate will also receive excellent career development opportunities both nationally and globally.

Our workplace fosters diversity and inclusion, offering flexible working arrangements and a range of employee benefits.

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