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Workforce Optimization Specialist
2 months ago
We are seeking a highly skilled Workforce Optimization Specialist to join our dynamic Client Services team at Entain. As a key member of our team, you will play a crucial role in ensuring our Client Services departments are fully equipped to meet forecasted service level requirements.
Key Responsibilities- Resource Allocation: Coordinate the rostering of Client Services/betting employees to ensure an optimal level of resourcing.
- Schedule Management: Updating and maintaining accurate schedule data is a crucial responsibility of this role. You will be responsible for consistently monitoring and making necessary adjustments to ensure that all schedule information is up-to-date.
- Workforce Analytics: Monitor workforce management systems and enhance reporting capabilities to deliver analysis on occupancy levels and service levels.
- Operational Insights: Analyze operator statistics, interpret data, and compile accurate reports to provide insights and recommendations for improving operational efficiency and performance.
- Policy Development: Contribute to the development of policies, procedures, and training materials.
- Stakeholder Collaboration: Working collaboratively with key stakeholders to understand the needs of the business and the impact of rostering/scheduling.
- Long-term Planning: Assist in maintaining long-term forecasting planning to ensure correct recruitment plans are in place to meet business requirements.
- Adaptability: Ability to thrive in a fast-paced environment, demonstrating adaptability and resilience.
- Communication: Strong communication skills are essential for this position. The ideal candidate should be able to effectively articulate ideas and information both verbally and in writing.
- Collaboration: Ability to collaborate effectively within a team and contribute to a positive work culture.
- Technical Skills: Proficiency in using relevant tools and technology for Workforce Planning.
- Time Management: Ability to consistently meet deadlines and effectively manage time to maximize productivity and efficiency.
At Entain, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.
We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.
We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work.
