Growing Your Career: Become a Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeAccount Full time $100,000 - $150,000
Customer Success Manager

About the Role:

As a successful Customer Success Manager, you'll leverage your consultative mindset to drive value for clients by utilizing our technology solutions within their industries. You will play a key role in fostering long-lasting partnerships and delivering customized return on investment analysis for your client base.

This position will report to the Mid-Market Manager and be based in Sydney. We are seeking someone to join our team who has experience in account management, preferably in a SaaS environment.

Main Responsibilities:

  • Gain a strong understanding of best practices relevant to retaining and growing accounts while mitigating risk
  • Develop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Evaluate clients' understanding of the value we deliver to their business through regular business reviews that mirror their goals and objectives
  • Identify and forecast risk as well as growth opportunities within the portfolio
  • Staying up-to-date with customer needs, industry trends, market activities, and competitors to identify product improvements or new products
  • 15-20% travel to client sites and other locations

Requirements:

  • 2+ years of account management experience, preferably in a SaaS environment
  • Bachelor's degree is preferred or equivalent work experience
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Innovative, persuasive, creative, and have a genuine curiosity in clients' businesses
  • Goal-oriented, results-driven, optimistic, smart, value-added mindset, proactive, and easily adaptable to change
  • Must work well within a team environment

Benefits:

We invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer.

About Us:

We provide cloud-based construction management software that helps clients build efficiently. At our company, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working with us.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment.

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