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Retail Operations Director

2 weeks ago

Central Coast Council, Australia beBeeCustomerExperience Full time $80,000 - $100,000
Job Description

As a Senior Store Manager, you will play a pivotal role in driving store performance by achieving sales targets and maintaining visual merchandising standards. You will work closely with the team to deliver outstanding results in sales and customer experience.

The ideal candidate will have previous experience as a senior casual, key holder, 3 IC, or supervisor in a high-volume retail environment. A proactive, hands-on leader with a 'Make it Happen' mindset, strong communication skills, and a passion for coaching others are essential.

Key Responsibilities
  • Drive store performance by achieving sales targets and maintaining visual merchandising standards.
  • Motivate and inspire the team to deliver outstanding results in sales and customer experience.
  • Monitor and analyze store sales performance daily, weekly, and monthly - celebrate wins and identify opportunities for growth.
  • Manage rosters and wage spend in line with company targets and operational efficiency.
  • Cook and mentor team members, driving high morale, ongoing training, and succession planning.
  • Oversee stock levels, store presentation, shrinkage control, and operational excellence.
  • Ensure compliance with all OH&S policies and relevant state and national legislation.
Skills and Qualifications
  • Previous experience as a senior casual, key holder, 3 IC, or supervisor in a high-volume retail environment.
  • Proven ability to lead a team and deliver strong results in sales and KPIs.
  • A proactive, hands-on leader with a 'Make it Happen' mindset.
  • Strong communication skills and a passion for coaching others.
  • Operational know-how across stock management and visual merchandising.
  • A genuine enthusiasm for customer experience and working with premium product.
Benefits
  • Sunday to Thursday roster - enjoy two consecutive days off.
  • Extensive training and development programs to support your growth.
  • Access to our exclusive 'Employee Benefits' program - includes discounted gym memberships and health insurance.
  • Team Discounts: 40% off across all Accent Group brands including Platypus, Vans, Hype DC, Skechers, and more.
  • Supportive Culture: Be part of a vibrant, fun, and inclusive team culture with regular events, leadership conferences, and more.