Team Lead
6 days ago
Job Description:
- This role involves leading a team of customer service professionals, ensuring they meet sales targets and provide exceptional customer experiences.
We are seeking an experienced Team Lead - Cruiseabout to join our team. The successful candidate will have a proven track record in leadership, customer service, and sales.
Key Responsibilities:
- Leading a team of customer service professionals to achieve sales targets and provide exceptional customer experiences
- Ensuring KPIs are met, meeting and exceeding monthly sales targets
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Maintaining accurate and comprehensive product information to deliver and generate sales
About Us:
We are a leading travel company with a passion for providing exceptional customer experiences. Our team is dedicated to delivering high-quality services and products that exceed our customers' expectations.
Requirements:
- Proven experience working in a customer service environment and working towards sales targets
- Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
- GDS experience
- Exceptional leadership skills, with the ability to motivate and inspire a team
- Ambitious, highly motivated, and proficient in organisating tasks efficiently
Benefits:
- Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
- An inclusive company culture with a strong focus on teamwork and collaboration
- Access to tailored learning and development pathways to enhance your skills
- Exclusive staff discounts and perks
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