Global Logistics Operations Coordinator

7 days ago


Sydney, New South Wales, Australia WiseTech Global Full time
About the Role

We are seeking a highly skilled and experienced License Management Administrator to join our CargoWise team at WiseTech Global. As a key member of our team, you will play a critical role in ensuring we provide exceptional customer support and deliver innovative solutions that make a significant difference for our customers.

Key Responsibilities
  • Customer Query Management: Oversee and manage incoming customer queries through our workflow task management system, ensuring timely and effective resolution.
  • Billing and Pricing Support: Handle billing and pricing inquiries, assist with processing license amendments, and manage administrative requests.
  • Collaboration and Communication: Work collaboratively with various product teams to resolve queries and provide excellent customer service.
Requirements
  • Customer Service Experience: Minimum 3 years of customer service experience, preferably within the logistics or IT/software industry.
  • Administrative Support: Experience in administrative support and help desk environments.
  • Supply Chain Knowledge: Supply chain knowledge with forwarding/customs clearance experience being a plus.
  • Analytical Mindset: Analytical mindset with a drive to get to the root cause of a problem.
  • Communication Skills: Excellent communication skills and attention to detail.
About WiseTech Global

WiseTech Global is a leading provider of innovative technology solutions for the global logistics industry. Our mission is to empower those who own, enable, and operate the world's supply chains. We are committed to delivering exceptional customer support and creating breakthrough products that make a significant difference for our customers.



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