Security Operations Lead
1 week ago
Triskele Labs is seeking a highly skilled Security Operations Lead to oversee and coordinate the operational activities of our Security Operations Centre (SOC). As a key member of our team, you will be responsible for mentoring our Level 2 analysts, managing escalations, and driving resolution of outstanding issues.
Key Responsibilities:
- Monitor and respond to service desk tickets, ensuring timely resolution or escalation while adhering to SLAs.
- Identify opportunities to improve internal processes and Standard Operating Procedures (SOPs); write and review them regularly.
- Manage and configure security monitoring tools within the change control process, escalating as needed.
- Perform quality audits of analyst tickets in SIEM and EDR tools, ensuring accurate information for clients, and provide feedback to team members.
- Mentor Level 2 analysts, conduct weekly mentoring sessions, and support their skill growth.
- Continuously enhance skills through formal training, certifications, and participation in BTLO challenges.
- Review daily escalated tickets reports and manage client onboarding processes in collaboration with the Service Delivery Management team.
- Participate in the design and maintenance of SOC security architecture and manage escalation processes for new clients.
- Lead the creation of blog posts and Brown Bag talks, and actively engage in annual performance appraisals and feedback.
Requirements:
- Relevant Experience: Proven experience in a leadership role within a security operations or incident response environment, preferably in a SOC. Strong familiarity with security monitoring tools, SIEM solutions, and incident management systems is essential.
- Operational Experience: Proven experience in development, implementation, and continual improvement of SOC operational procedures and processes in line with industry best practice using the concepts and principles of Total Quality Management (TQM) systems and Six Sigma.
- Technical Knowledge: Comprehensive understanding of networking protocols, operating systems, and common security technologies such as firewalls, IDS/IPS, antivirus, and endpoint protection.
- ITIL Knowledge: Familiarity with ITIL v4 framework and its application in a SOC environment.
- Incident Response Skills: Proficient in incident response methodologies and best practices. Experience in incident management and escalation.
Desired Qualifications:
- Bachelor of Computer Science (Cyber Security)
- Master of Cyber Security
- Professional certifications such as CompTIA CYSA+ and Blue Team Labs 2 (BTL2) are required for this role.
- Professional certifications such as ITIL and CASP+ are desirable for this role.
Benefits:
- Additional days of leave for 'Birthday Leave' and 'Doona Day'
- Access to a professional external Employee Assistance Program (EAP) for all team members
- Social functions organised by our People & Culture Team
We are a forward-thinking company and always looking for ways to boost our team culture to ensure we are a destination employer. We continually undertake surveys to seek feedback from our team on ways we can improve our work environment and team member experience at Triskele Labs.
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