Senior Content Strategist

6 days ago


Sydney, New South Wales, Australia black Full time
About Us

At Canva, we believe in empowering every specialist to deliver outstanding support. Our mission is to delight users in every interaction with Canva by providing world-class knowledge base and support content. We are on a journey to make help content easy to find, AI-ready, and actionable—so users can quickly self-serve answers, and our Customer Happiness Team (CHT) specialists can confidently support them.

We are a fast-paced environment where innovation and creativity thrive. Our team plays a crucial role in ensuring Canva's knowledge base and support content remain world-class, helping users find solutions independently and efficiently.

Your Role

We are seeking a Senior Content Strategist to join our team and lead the development of high-quality content that enhances user experiences and aligns with strategic goals. As a Senior Content Strategist, you will be responsible for driving the development of content strategies that meet evolving business needs.

Key Responsibilities:

  1. Develop and implement content strategies that meet evolving business needs.
  2. Lead and empower a team of writers to create impactful content that enhances user experiences and aligns with strategic goals.
  3. Oversee content operations from start to finish, ensuring smooth workflows, seamless execution, and top-notch quality at every step.

You will be responsible for optimizing processes to enhance efficiency, scalability, and impact, continually refining content workflows for better quality and effectiveness. You will also manage delivery calendars and launch roadmaps, ensuring every project is executed on time.



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