Field Maintenance Specialist

7 days ago

Gosford Shire, Australia Pact Group Full time

MGB Service Technician

Full-time

Position Overview

At Pact Group, we are dedicated to maintaining the integrity of our MGB fleet through effective field service operations. This role involves the essential tasks of distributing new bins, replacing damaged units, and managing the removal of unwanted or stolen bins. The MGB Service Technician is responsible for executing all assigned tasks via electronic devices, ensuring compliance with daily Key Performance Indicators (KPIs) to guarantee customer satisfaction. Accurate documentation of each job is required, with the device returned daily containing detailed notes on any tasks that could not be completed as instructed.

Key Responsibilities:

· Adhere to all established procedures and safety protocols as outlined in written and verbal instructions.

· Visit designated locations to complete tasks according to job assignments, ensuring adherence to provided instructions and KPI timelines.

· Document the status of each completed task on the device, including parts utilized and relevant comments.

· Communicate with the Field Maintenance Administrator for any job-related inquiries.

· Ensure all tasks assigned by Pact Group are completed accurately and returned daily, including any incomplete tasks marked as "futile" with photographic evidence.

· Report any incidents or issues encountered during the workday to the Field Maintenance Administrator, with immediate reporting of accidents to a supervisor.

· Prepare and load the service vehicle daily according to job assignments.

· Maintain cleanliness of the vehicle both internally and externally.

· Conduct weekly checks of all fluid levels in the vehicle.

· Complete a daily pre-start checklist for the vehicles in operation.

· Report any mechanical issues or concerns with the vehicle as they arise.

· Ensure timely servicing of the vehicle and maintain safe/legal tyre levels.

· Follow all Occupational Health and Safety (OH&S) requirements, including safe work and driving practices.

· Perform additional duties as assigned by the Supervisor within your capabilities.

This position does not have direct supervisory responsibilities; however, in situations requiring two personnel for specific tasks, this role may assume a supervisory position.

Required Skills and Experience:

To excel in this position, candidates should possess:

· Completion of Year 10 and/or Certificate II or equivalent experience.

· A forklift license is preferred but not mandatory.

· A valid driver's license with a proven safe driving record.

Language Proficiency:

· Ability to read and understand simple instructions, brief correspondence, and memos in English.

· Capability to write basic correspondence in English.

· Proficient in effectively communicating information in one-on-one and small group settings with customers, clients, and colleagues in English.

Mathematical Competence:

· Ability to perform basic arithmetic operations using whole numbers, fractions, and decimals.

Reasoning Skills:

Ability to apply common sense to follow instructions provided in written, oral, or diagrammatic form.

Performance Metrics:

· Organizational Knowledge

· Teamwork and Leadership

· Communication Skills

· Customer Service Orientation

· Problem-Solving Abilities

· Compliance with Policies and Procedures

· Job Knowledge and Capability

· Quality and Quantity of Work

· Time Management and Organization

· Initiative and Added Value

Additional Information:

About Pact Group:

Our vision is to lead the circular economy through innovative packaging, reuse, and recycling solutions. We are the largest plastics recycler in Australia and New Zealand, with over 6,000 team members and 110 manufacturing facilities across 15 countries. Our commitment to sustainability is evident in our $500 million investment plan aimed at enhancing circular economy practices.

At Pact Group, we strive to find new and better ways to operate, contribute positively to the environment, and enrich lives every day. Join us in creating a better and more prosperous world.

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