Banking Consultant
1 week ago
At ANZ, we're committed to delivering exceptional customer experiences and building a workplace that reflects the diversity of the communities we serve.
About the RoleWe're seeking a skilled Banking Consultant to join our team in Rouse Hill NSW. As a key member of our branch network, you'll play a vital role in providing customers with a seamless banking experience, meeting their end-to-end financial needs, and educating them on digital solutions.
You'll be part of a collaborative team, acting as a role model and peer coach to deliver the best possible customer experience. Your exceptional customer focus, adaptability, and willingness to work in a team environment will be essential in this role.
As a Banking Consultant, you'll have the opportunity to:
- Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
To succeed in this role, you'll ideally bring:
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
We're committed to building a workplace that reflects the diversity of the communities we serve. If you're passionate about delivering exceptional customer experiences and have the skills and qualities we're looking for, we'd love to hear from you.
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