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S&S Banking Consultant

2 months ago

Cannon Hill, Queensland, Australia ANZ Full time
About Us

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We're a diverse bunch, doing different things in different roles and locations. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

About the Role

As a S&S Banking Consultant, you'll be providing outstanding levels of sales and service to customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Key Responsibilities
  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What We're Looking For
  • Experience in delivering high-quality customer experience.
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written & verbal).
  • Demonstrated ability to work as a supportive team member.
  • Committed to self-development and opportunities to increase capability in role.
  • Computer literacy and navigation skills.
Why Join Us?

At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career. We're a workplace where you can 'make work, work for you' with our range of flexible working arrangements and benefits.