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Cafe Operations Manager

2 months ago

Mulgrave, Victoria, Australia Trippas White Group Full time
About the Role

We are seeking a highly skilled and experienced Cafe Manager to join our team at Trippas White Group. As a Cafe Manager, you will be responsible for the overall management and operation of our retail cafe, ensuring that we deliver a high-quality retail experience to our customers.

Key Responsibilities
  • Leadership and Management: Lead a professional hospitality team, providing guidance and support to ensure that our cafe operates efficiently and effectively.
  • Customer Service: Deliver exceptional customer service, ensuring that our customers have a positive experience in our cafe.
  • Food and Beverage Operations: Oversee the planning, preparation, and presentation of food and beverages, ensuring that they meet our high standards.
  • Financial Management: Manage the financial aspects of the cafe, including budgeting, forecasting, and cost control.
  • Staff Management: Recruit, train, and develop a high-performing team, ensuring that they have the skills and knowledge required to deliver excellent customer service.
  • Compliance and Risk Management: Ensure that our cafe operates in compliance with all relevant laws, regulations, and company policies, minimizing risk and ensuring a safe working environment.
Requirements
  • Experience: Proven experience in a similar role, with a strong background in hospitality and customer service.
  • Leadership and Management: Demonstrated leadership and management skills, with the ability to motivate and inspire a team.
  • Financial Management: Strong financial management skills, with the ability to manage budgets and forecasts.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
  • Food Safety and Hygiene: Strong knowledge of food safety and hygiene principles, with the ability to maintain a clean and safe working environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on promoting from within.
  • Supportive Team Culture: A supportive and inclusive team culture, with a focus on collaboration and teamwork.