Business Customer Engagement Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $92,000

Job Title: Business Customer Engagement Specialist

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Business Customer Engagement Specialist. In this role, you will be responsible for delivering exceptional customer experiences through timely and professional responses to inquiries.

Key Responsibilities:

  • Respond to client inquiries in a prompt and courteous manner
  • Handle complaints in a professional and empathetic way
  • Deliver products and services in accordance with Service Level Agreements (SLAs)
  • Work collaboratively with other teams to resolve complex issues
  • Maintain confidentiality and adhere to privacy and security guidelines when handling sensitive customer data
  • Continuously improve customer experience through proactive problem-solving and effective communication

Requirements:

  • Excellent communication and interpersonal skills
  • Demonstrated ability to work effectively in a team environment
  • Strong administrative skills, including time management and attention to detail
  • Ability to adapt quickly to new processes and technologies
  • Experience in a similar role or industry preferred

Your Benefits:

We offer a range of benefits that support your well-being and career development. These include hybrid work options, additional leave allocations, discounted gym memberships, and an employee stock purchase plan.

About Us:

We are committed to creating a workplace that supports the growth and success of our employees. We believe in fostering a culture of collaboration, innovation, and mutual respect.

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