Field Operations Director

5 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $130,000
Job Title

The Operations Manager is responsible for overseeing the daily activities of a team to ensure timely delivery of customer orders with top-tier quality.

Main Responsibilities:

  • Lead and manage the operations team to ensure optimal performance of customer installations and customer satisfaction.
  • Manage and mentor a team of coordinators by planning activities, setting objectives, monitoring performance and providing guidance and training to support professional growth.

Cross-Functional Collaboration:

  • Ensure seamless cooperation between sales support and operational resources to identify and capitalize on business opportunities contributing to sales growth.
  • Drive alignment and implementation of standardized work processes tools and ways of working within the area of responsibility in accordance with organizational standards.

Performance Monitoring & Improvement:

  • Monitor order delivery performance in terms of margin and technical execution through regular reviews and reporting. Lead corrective actions through Operational Excellence and continuous improvement initiatives.
  • Track and report local operations performance to ensure efficiency and effectiveness.

Strategic Business Development:

  • Take a proactive role in business development enabling informed decision-making and minimizing surprises to support overall business success.

Culture of Excellence:

  • Foster a culture of continuous improvement by encouraging innovation and operational efficiency.
  • Promote a 'Zero Rework / First Time Right' mindset to build a top-quality culture among employees.

Health Safety & Compliance:

  • Ensure all field service activities comply with health safety environmental regulations and company policies.

Organizational Effectiveness:

  • Ensure the team structure supports effective decision-making prioritization target setting and operational simplicity.

To be successful in this role you must have:

  • Strong customer focus coupled with strong leadership skills team people management skills and a drive for developing and challenging status quo.
  • Multiple years of experience in lifecycle services in leadership roles and excellent understanding of FS processes and ways of working for Operations.
  • Understanding of the local requirements both from legal and business perspective.
  • Strong understanding of financials of the Field Services business.
  • Technical education or equivalent qualifications as a combination of education and experience.
  • Excellent organizational skills and customer empathy.
  • Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
  • Excellent communication skills and well-developed cultural awareness and sensitivity.
  • Proficiency with standard MS tools Qlikview Power BI SAP and Service Work Force.

Your accountabilities and success metrics include:

  • Employee satisfaction.
  • Margins Margin Deviation Planned vs Actual.
  • Planned vs Actual Costs.
  • Time to invoice TTI.
  • WIP.
  • Other KPI set by Regional FS Operations.

This position requires a travel commitment of over 10% covering both domestic and international destinations including onshore and offshore locations. The role requires adaptability to varying travel demands with the expectation of extended periods away from the primary work location.

We value diversity and are committed to supporting an inclusive work community. Your growth is supported through continuous learning and teamwork. You get to make a difference by innovating and contributing to sustainable societies.

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