Cybersecurity Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia Rapid7 Full time
Cybersecurity Operations Specialist

Rapid7's Managed Services team delivers world-class, 24/7/365 threat detection and incident response services. As a Cybersecurity Operations Specialist, you will work closely with our TACOPS team to help clients defend against and respond to today's biggest threats.

Key Responsibilities:

  • Assist in supporting incident response engagements through customer communications and reporting
  • Triage alerts in our global alert queue alongside experienced analysts
  • Work closely with TACOPS analysts and operations teams to convey recommendations to Rapid7 customers, improving their overall security posture
  • Review and generate high-quality, accurate, and contextual customer deliverables
  • Perform log search queries to identify suspicious activity in customer environments
  • Help develop and create Executive Briefings (frequency based on client demand), illustrating implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
  • Help the Customer Advisor team build strong advisory relationships with customers and continuously exceed client expectations
  • Ensure customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
  • Assist in technology deployment and client onboarding processes
  • Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
  • Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

Requirements:

  • Associate's or Bachelor's Degree in Information Technology and related disciplines, or two or more years of related experience
  • Experience using a homelab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience
  • Significant client relationship management experience
  • Strong understanding of common enterprise technologies
  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess
  • Industry-related certifications, i.e., A+, Network+, Sec+, Cloud+, CCSP, etc.
  • Interest in technology deployment and configuration experience
  • Strong interest in security frameworks and concepts
  • Exceptional organization and time management abilities
  • Peer-reviewing colleagues' work for errors and inaccuracies, i.e., quality assurance


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