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Trade-Focused Customer Success Manager
2 weeks ago
This is a pivotal leadership position that requires a hands-on manager who thrives in a technical, trade-focused environment.
You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.
The ideal candidate has experience in developing and implementing customer service procedures, SLAs, and performance metrics. They should have exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction is essential for this role.
This role offers the opportunity to drive business growth, develop strategic partnerships, and lead cross-functional teams to achieve shared goals.
Key responsibilities include:
- Developing and implementing effective customer service strategies
- Leading cross-functional teams to achieve business objectives
- Fostering collaborative relationships with internal stakeholders and external partners
- Providing coaching and mentoring to team members to enhance their skills and knowledge
We offer a competitive compensation package, comprehensive benefits, and opportunities for career advancement.
