Customer Success Manager

First Things First - What We Can Offer You
- Ground-breaking parental leave program
- Up to 4 weeks' annual "Work from Anywhere" benefit
- Second-to-none product training
- Opportunities for growth, development and career progression
- Fun team camaraderie and events
- Paid volunteer leave days
- Public holiday exchange
- And a range of other fantastic benefits

The Job

The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

This is a 6 month fixed term contract with the opportunity to extend or make permanent.

What You'll Do- Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base- Proactively contact the customer and help them through the initial Simpro go-live- Guide the customer throughout the Simpro journey and facilitate all resources offered- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.-
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro- Understand customer issues and capitalise on these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers

What You'll Bring- Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit- Have a customer-centric approach, with a desire to deliver the best for our customers- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels- Experience working with business process software in a customer-facing role would be a benefit- Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity- Exceptional customer service and troubleshooting/problem solving skills- Ability to work effectively under pressure and to perform well in a team dynamic

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

Visit

to learn more about us and our values.
- _Please note, no agencies will be accepted in the recruitment of this role._

Welcome
- Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together

About Us
- Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
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