Drive Team Success

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $104,400 - $144,000

Enhance your leadership skills and drive team success as a Claims Operations Leader.

About the Role

  • Oversee a frontline team responsible for managing all inbound mail, ensuring efficient and effective processes.

The Claims Team Leader is accountable for driving efficiency, effectiveness, and quality for our customers. This role involves managing claims processes, providing strong leadership to ensure both in-house and partnered teams meet work targets while prioritizing and allocating activities to exceed customer expectations and maintain agreed service levels.

Key Responsibilities

  • Motivate and develop team members to drive results and create a high-performing team.
  • Manage team performance to achieve departmental strategy, targets, goals.
  • Analyze data and reports to identify trends and drive continuous improvement in business results.
  • Align team objectives to ensure effective delivery of our customer proposition.

Requirements

  • 3–5 years' experience leading first-line teams, driving performance and engagement.
  • Operational improvement experience with both process and systems.
  • Proven ability to enhance team and individual performance.

We Offer

  • Variety of flexible work arrangements and leave options.
  • Industry-leading career development programs.

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