
Intake Service Coordinator
1 week ago
Wellbeing SA's My Home Hospital program, a joint venture between Calvary and Medibank, aims to deliver high-quality patient care in the comfort of patients' homes.
About us
The Calvary Amplar Health Joint Venture has successfully delivered healthcare services to over 210,000 patients nationally, showcasing remarkable patient experience and significant cost savings.
Our joint venture specializes in delivering acute hospital-level services to patients in their homes, collaborating with funders to develop cutting-edge programs powered by clinical expertise and technology.
The Opportunity
As a casual Intake Officer, you will work closely with our clinical team, service providers, clients, and families to ensure client care and service requirements are met. This role involves administrative and telephone support, working across three shifts: morning, afternoon, and evening.
You will impact by- Responding to new and existing clients, referrer enquiries, and general phone inquiries.
- Receiving, documenting, and escalating concerns raised by clients, referrers, or other stakeholders for timely follow-up action.
- Ensuring accurate and up-to-date client information in databases.
- Processing referrals from Local Health Networks, Hospitals, General Practitioners, Nurse Practitioners, and Residential Aged Care Facilities within expected timeframes/KPIs.
- Performing other administrative duties related to client service delivery or VCC activity as requested.
About You
Previous administration and customer service experience, preferably in a healthcare environment, is essential. You will have strong Microsoft Word skills, attention to detail, and be highly organized. As a team player with an adaptable and flexible approach, you will thrive in proactive problem-solving and stakeholder management.
This role requires proficient IT skills and the ability to work in a fast-paced patient-focused virtual hospital setting.
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