Academic Support Specialist

1 week ago


Cremorne, Australia Online Education Services Full time

We empower our teams to be student-focused, innovative, and adaptable, embracing change with a growth mindset to achieve our vision of being the world's most impactful enabler of education. We foster an environment where our people can grow and develop through teamwork, diverse projects, programs, and challenging work.

As a key member of our team, you will provide end-to-end administrative support throughout the student journey, from enrolment to graduation. This role requires excellent communication and interpersonal skills, as you will be the first point of contact for students via phone, email, and web chat.

We are looking for someone with:

  • An authentic approach and a willingness to listen – we believe life experiences add value to our ability to resolve issues and make informed decisions.
  • Previous experience in a support role providing exceptional service to end-users.
  • A minimum Bachelor level degree (must have completed).
  • Great communication and interpersonal skills.
  • A solution-focused approach with a proactive attitude towards supporting customers.
  • The ability to work collaboratively as part of a team.
  • Flexibility to work varying shift patterns.

This is a full-time role, and you must be available to work shifts. Our ideal candidate will be able to adapt to different schedules, including weekdays, evenings, and weekends.

Joining our passionate and highly skilled team will provide you with opportunities for growth and development. We offer a hybrid work arrangement, where you will work 2-3 days from our Cremorne office and the rest from home or other preferred locations.

Our benefits include:

  • A competitive salary range: $80,000 - $110,000 per annum.
  • A flexible work environment, with opportunities to work remotely.
  • A state-of-the-art office, equipped with amenities such as breakfast, snacks, table tennis, and Nintendo Switch.
  • An in-house massage therapist and weekly staff drinks.


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