Experienced Customer Engagement Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $95,824 - $108,723

Join our team as a Customer Experience Coordinator. This role is working 4 days per week that will enhance customer engagement and satisfaction.

About the Job

We are seeking a talented individual to build rapport and ongoing relationships with our customers. The ideal candidate will be able to receive and respond to incoming customer queries, assess and understand customer needs, and provide regular updates on progress. Other responsibilities include uploading content into community portals, analyzing and diagnosing customer requests, processing supplier invoices, raising purchase orders, general administration, and data processing duties.

Key Responsibilities

  • Build rapport and ongoing relationships with customers
  • Receive and respond to incoming customer queries
  • Assess and understand customer needs and provide regular updates
  • Upload content into community portals
  • Analyze and diagnose customer requests and field to appropriate case owner
  • Process supplier invoices and raise purchase orders
  • Provide regular reporting on case management for the team

Required Skills and Qualifications

To succeed in this role, you will need:

- Excellent telephone communication skills

- Passion for providing exceptional customer service and experience

- Previous experience with CRM systems (Salesforce desirable)

- Intermediate to advanced computer skills (Microsoft Suite)

- Ability to work autonomously and fast paced to adhere to deadlines

Benefits

We offer a competitive package of benefits to support your wellbeing and lifestyle, including health and wellbeing allowance, flexible work arrangements, parental leave, and online learning membership.

  • Driving Customer Engagement

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerEngagement Full time $72,402 - $90,797

    Customer Engagement Specialist Role Overview">The Customer Engagement Specialist plays a vital role in driving business growth by increasing customer engagement, activation, and acquisition.">Key responsibilities include developing and delivering personalized content, analyzing and optimizing customer journeys, collaborating with the marketing team, and...

  • Customer Engagement Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomerEngagement Full time $70,000 - $90,000

    Job Description:We are seeking a Customer Engagement Specialist to ensure a high level of customer satisfaction is offered to our members and guests.This fast-paced role is hands-on and requires attention to detail to deliver a positive experience for our guests while maintaining compliance with all relevant regulations.Responsibilities:Respond to guest...

  • Member Engagement Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $60,000 - $85,000

    Job DescriptionWe are seeking an individual with a customer-centric approach to fill the role of Member Engagement Specialist.

  • Customer Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeAmbition Full time $45,000 - $55,000

    Customer Experience SpecialistAbout this Role:We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences that drive loyalty and satisfaction.The RoleProvide product demonstrations and engage...

  • Customer Experience Specialist

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

    Exceptional Customer Experience SpecialistWe are seeking motivated individuals to join our team, providing exceptional customer service and maintaining high standards.Our ideal candidate will possess:A passion for delivering outstanding customer experiencesExcellent communication skills and ability to engage with customersConfidence working independently...

  • Strategic Engagement and Transition Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeEngagement Full time $75,000 - $110,000

    The Gold Coast region is seeking a highly skilled individual to play a key role in facilitating effective school-to-work transitions.As a Strategic Engagement and Transition Specialist, you will work closely with the Skills Development and Training Officer to address barriers preventing successful school-to-work transitions. You will develop a framework for...

  • Customer Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeContract Full time $60,000 - $100,000

    Customer Experience Specialist Role OverviewThis entry-level position serves as the primary point of contact for our customers, fostering satisfaction and growth through effective contract management.Main Responsibilities:Analyze and understand IT projects to showcase expertise in Odoo sales solutionsIdentify potential future sales opportunities to enhance...

  • Customer Experience Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeExperience Full time $60,000 - $80,000

    Customer Experience SpecialistWe are seeking an enthusiastic and customer-focused individual to join our Service Department.As a Customer Experience Advisor, you will be the first point of contact for our customers, ensuring every interaction is positive, engaging, and leaves a lasting impression. Our ideal candidate has strong communication skills, both...

  • Digital Customer Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia Employment Hero Full time

    **Fast-paced environment with career progression opportunities**:- **Full-time hours with the opportunity to work a hybrid or on-site model**:- **Great location and free parking**We are expanding rapidly and are inviting all customer service enthusiasts to join Localsearch in delivering an outstanding customer experienceLocalsearch brings calm to the chaos...

  • Customer Service Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

    Customer Service ExpertWe are looking for an experienced customer service specialist to join our team. As a customer service expert, you will be responsible for providing exceptional customer experiences and ensuring that our customers receive the best possible support. Key Responsibilities: Provide top-notch customer service via phone, email, and in-person...