Aviation Technical Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeTechnical Full time US$64,000 - US$80,000

Job Opportunity

Gogo seeks a skilled Technical Support Specialist to serve as a member of the Technical Support team.

The ideal candidate will provide remote and onsite technical support, troubleshooting on various networks, and maintain a customer-centric approach.

Key Responsibilities

  • Offer technical guidance on Gogo products and services, including flight deck and cabin communications systems.
  • Support OEMs and customers in avionics training, use of satellite connectivity networks, associated hardware, and compatibility of services.
  • Collaborate with satellite network operators to document and resolve customer issues, identify trends, and monitor network health.
  • Assist in product development and testing by performing quality assurance activities.
  • Participate in planning and design discussions.
  • Build and test configurations for hardware products using Gogo's test lab.

Requirements

  • Bachelor's Degree in STEM field or equivalent work experience.
  • 1-2 years in customer support or technical support.
  • Availability for shift work.

Essential Skills

  • Experience with IP-based routers and switches.
  • Knowledge of satellite and air-to-ground networks.
  • Business Aviation industry experience.
  • Outstanding customer service, organizational, and time management skills.
  • Excellent interpersonal skills.
  • Effective decision making and problem-solving skills.

Preferred Skills

  • Proficient with general office software and CRM applications.
  • Excellent oral and written communication skills.
  • Motivated self-starter.

We are seeking a highly motivated individual who is able to perform independently and in a team environment.



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