Aviation Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time US$64,000 - US$80,000
Job Opportunity: Technical Support Expert

Position Overview:

We are seeking a skilled Technical Support Expert to join our team. As a member of the technical support team, you will play a vital role in addressing customer inquiries, resolving issues, and handling escalations when necessary.

Key Responsibilities:

  • Provide remote and onsite technical support to OEMs and customers for avionics system configurations and troubleshooting.
  • Give technical guidance on all products and services, including flight deck and cabin communications systems.
  • Support OEMs and customers in all aspects of avionics training, including but not limited to use of satellite connectivity networks and associated hardware.
  • Work with network operators to document and resolve customer issues, identify trends, and proactively monitor the health of the networks.
  • Assist in development and testing of products and services by performing quality assurance activities.
  • Participate in planning and design discussions with product managers and developers.
  • Build and test configurations for hardware products using a test lab.

Qualifications:

  • Bachelor's Degree in a STEM field or equivalent work experience.
  • 1-2 years in customer support or technical support.
  • Availability for shift work, including some off hours and weekend hours.

Required Skills:

  • Experience with IP-based routers and switches, such as Cisco.
  • Knowledge of satellite and air-to-ground networks, such as Iridium, Inmarsat.
  • Business Aviation industry experience, including aircraft OEM airframes and knowledge of current equipment utilized for aircraft communications.
  • Outstanding customer service, organizational, and time management skills, and ability to multi-task.
  • Excellent interpersonal skills and demonstrated ability to troubleshoot and resolve conflicts.
  • Effective and confident decision making and problem-solving skills, especially under time constraints.

Preferred Skills:

  • Proficient with general office software and Microsoft Office Suite.
  • Excellent oral and written communication skills, including the ability to interact clearly and concisely with internal and external contacts.
  • Ability to maintain confidentiality.
  • Multi-lingual skills preferred (English required).

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