Network Performance Leader

3 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $120,000 - $180,000
Network Operations Excellence

A Network Operations Manager is required to lead a critical function at the heart of our organisation. Reporting to the Head of Networks, this role will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). The successful candidate will ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

This role requires equal parts technical expertise, strategic thinking, and people leadership. It involves driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

Key Responsibilities
  • Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
  • Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
  • Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
  • Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
  • Track KPIs, enforce compliance, and lead operational reporting.
Requirements
  • Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
  • Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
  • Proven leadership skills with the ability to empower and develop high-performing teams.
  • Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
  • Strong communication and stakeholder management skills.
  • Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

The ideal candidate will have a strong track record of delivering exceptional results in a fast-paced environment.

We offer a competitive salary and benefits package to attract and retain top talent.

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