Resort Front Office Supervisor
3 days ago
Join Our Team:
We are looking for an experienced Front Office Supervisor to join our team at Sofitel Mumbai BKC. As a member of our team, you will be responsible for leading our front desk operations and ensuring seamless guest interactions.
Key Responsibilities:
- Oversee daily lobby operations and ensure guests receive a luxury experience.
- Lead and train the Front Office team to deliver exceptional service.
- Handle guest concerns with professionalism and resolve issues efficiently.
- Assist in managing room inventory and operational procedures.
- Create and implement strategies to increase revenue through upselling and loyalty engagement.
- Collaborate with departments to ensure a flawless guest experience.
Requirements:
- Previous experience as a Front Office Supervisor in a luxury hotel.
- Excellent leadership and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience with hotel systems and front desk operations.
- Availability to work a rotating roster, including weekends and evenings.
Why Join Us?
- Complimentary meal on shift available via Le Café.
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
- Discounted parking.
- Paid birthday leave.
- Personalized reward & recognition program.
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