
Customer Engagement Specialist
4 days ago
This is a full-time position at our Sunshine Coast head office. As the first point of contact for donors, you will build relationships and request donations to support our mission of rescuing trafficked children.
Main Responsibilities:
- Making thank you calls and donor journeys
- Providing tailored solutions to address donors' needs
- Building lasting relationships and engaging donors in our cause
- Connecting with various groups, including government, corporate, volunteers, and supporters
- Documenting all conversations and interactions in Salesforce
- Meeting personal and team fundraising targets
- Maintaining accurate and up-to-date donor records
About You:
- Experience in customer-facing roles, preferably in administrative support
- Strong communication skills, both on the phone and in writing
- A passion for communicating a cause and ability to engage and inspire donors to action
- Familiarity with CRM systems
- Able to adapt to different personalities and ensure each conversation is meaningful
- Organised, able to prioritise tasks, and manage your time effectively
- A keen eye for detail and ability to work semi-autonomously
What We Offer:
- A supportive and collaborative environment focused on a meaningful goal
- A range of great benefits
- Salary sacrifice option to maximise earnings
- Training and development opportunities to support growth and career progression
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