Airport Customer Experience Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

Customer Service Management Role

We are seeking a highly skilled Customer Service Manager to join our aviation services team at Brisbane Airport. This is an exciting opportunity for a professional looking to advance their career in customer-facing roles.

The ideal candidate will have:

  • Excellent communication and interpersonal skills.
  • A proven track record of managing client relationships and resolving issues efficiently.
  • A strong ability to work in a fast-paced environment with competing priorities.
  • Sound knowledge of the airline catering industry, including food safety and quality control standards.

In this role, you will be responsible for:

  • Establishing and maintaining strong working relationships with internal and external customers.
  • Providing exceptional customer service through effective communication and problem-solving skills.
  • Participating in audit and quality control processes to ensure compliance with industry standards.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.

Key requirements for this position include:

  • Proven experience in a Client Management or similar role.
  • Strong written and verbal communication skills.
  • Ability to work a rotating shift roster, including weekends and public holidays.
  • Competency in documentation and records management.

This is a fantastic opportunity to grow your career in a dynamic and supportive team. Benefits include competitive salary, annual leave, free onsite parking, meals, and uniforms, as well as opportunities for professional development and career advancement.

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