Trade Customer Service Representative

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

We are seeking a highly skilled Trade Customer Service Representative to join our team. This is a unique opportunity for a dedicated professional who wants to make a real difference in the lives of our clients.

The successful candidate will be responsible for managing the full lifecycle of Trade orders, ensuring accuracy in every detail. They will also be the key point of contact for our Trade clients, providing updates on deliveries, stock, and service timelines.

Key responsibilities include:

  • Managing Trade orders from start to finish
  • Communicating with clients to provide updates on delivery status, stock levels, and service timelines
  • Resolving post-sale issues such as damage claims or delivery problems quickly and efficiently
  • Liaising with internal teams to prioritise Trade client outcomes
  • Supporting the Showroom team with Trade-related follow-ups where needed
  • Utilising AI tools and CRM systems to manage customer communication, track open actions, and reduce administrative tasks

About You
  • You have a background in retail, hospitality, logistics, call centres or front-facing service roles, with a focus on high-volume communication across voice and digital channels.
  • You are confident using systems like Salesforce, Microsoft Dynamics, SAP or similar CRMs – and eager to adopt AI tools that help streamline workflows.
  • You thrive in fast-paced environments, can juggle multiple tasks, and solve problems calmly and efficiently.
  • You have exceptional communication and relationship-building skills, both written and verbal.
  • You are a team player who is adaptable, positive, and driven by a passion for premium customer service.

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