Services Officer ALR

3 weeks ago

Ballarat, Victoria, Australia VLine Full time
Services Officer - Ballarat
  • Travel the great state of Victoria while you work
  • Fixed-Term Full-Time opportunity for 6 months
  • $42.4772 + Super + 5 weeks leave & 20% Loading

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About The Role

The Services Officer – Ballarat is a fixed-term, full-time position for 6 months. This position will also require leave coverage at Maryborough Station.

In this role you will give the best possible service delivery to customers travelling on V/Line services while supporting safety on and around the rail. Your responsibilities will include selling Myki and V/Net tickets, making platform announcements, assisting passengers, and maintaining the cleanliness of the station and its facilities.

Key Accountabilities include:
  • Communicate accurate and timely information to customers, ensuring coach replacements are organised where required.
  • Complete ticket sales and seat reservations.
  • Maintain the presentation and cleanliness of the station.
  • Required to work at other stations along the Ballarat line on an ad-hoc basis.
  • Opportunity to work as a Reserve Conductor.
  • Ensure safety on and around the station, for customers, colleagues, and yourself.
  • Communication with key stakeholders to ensure safe train running.

Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Ballarat line with 80km of your Home Depot.

About You

Having previous experience in face-to-face customer service and an operational environment is an advantage, as is demonstrating good situational awareness and prioritising safety in the workplace. Knowledge in rostering that aligns with an enterprise agreement can be beneficial, but it is not a requirement.

Experience in rail, transport, hospitality, retail, supply, manufacturing, care work, or any profession valuing safety equally with service is ideal.

To be successful in this role, you already have:
  • Successful completion of Year 10 (minimum).
  • Victorian Driver Licence.
  • Willingness & ability to travel to other stations, to provide service along the line.
  • Availability for shift work & overtime.
  • Previous face-to-face customer service experience and a demonstrated commitment to workplace safety.
  • Strong verbal & written communication skills.
  • Ability to adapt to changing environments.

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

  • Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
  • Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
  • Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
  • Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
  • Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

Benefits include 5 weeks annual leave, 20% leave loading, 11.5% employer-paid super, and free myki for metro & regional travel.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 and paid as a SERVICES OFFICER (SO) SHN $42.4772 plus super.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.

Applications close: Wednesday 9th April 2025.

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