Providing Exceptional Customer Service
3 days ago
We are seeking a highly motivated and experienced professional to provide exceptional customer service through building and maintaining relationships with our clients.
Key Responsibilities:- Work with customers to resolve outstanding debts and negotiate payment plans.
- Handle and resolve queries and billing schedules.
- Process reconnection requests.
- Provide excellent customer service through relationship building.
- Manage inbound and outbound calls along with written communication.
- Maintain accurate file notes and update the database with strong attention to detail.
- Comply with Privacy Act, ACCC and Legislative requirements.
- Adhere to internal policies, system processes and external regulatory requirements.
- Debt recovery knowledge or experience is preferred but not essential.
- Familiarity with billing and credit processes in the Energy industry is beneficial.
- Demonstrate strong negotiation, problem-solving skills and effective communication.
- Excellent written and communication skills.
- Show ability to remain professional, respectful and cooperative at all times.
- Demonstrate teamwork and a positive mindset.
- Ability to build rapport and manage positive relationships.
This is an exciting opportunity to contribute to delivering exceptional customer service and making a positive impact.
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