Product Manager
2 weeks ago
Product Manager Role at Commonwealth Bank of Australia
At Commonwealth Bank of Australia, we strive to make a positive impact on our customers' financial wellbeing. Our focus is on helping people and businesses achieve their goals and aspirations. We're looking for a skilled Product Manager to join our CommBank Yello Strategy & Operations Squad.
The CommBank Yello Crew runs one of Australia's largest recognition programs, providing experiences, offers, and communications that respond to customers' needs. As a Product Manager, you'll be part of a team that drives advocacy for our loyalty program by setting and embedding a strategy that's loved by customers, adopted by frontline staff, and technically feasible.
With rich data and expanding capabilities at your fingertips, you'll work closely with product and frontline teams to launch new offers for customers, embed engagement, and solve customer/frontline pain points. You'll be working with multiple squads across the bank, dealing with a diverse range of products and services.
Key Responsibilities:
- Lead product process developments and enhancements using customer-centered design thinking.
- Drive product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value.
- Develop and maintain strong relationships with key business and technical stakeholders across the bank.
- Develop into a subject matter expert and provide advice and input leveraging that expertise into the product and proposition strategy.
- Support the squad in consolidating requirements, participating in user acceptance/business verification, and testing in agile delivery of initiatives for squad-owned assets.
- Support the Product Owner in maintaining the responsibility of the voice of the business.
Requirements:
- Experience as a Product Manager, with a Business Analyst certification highly regarded.
- Experience with effective planning and the ability to contribute to tactical and strategic planning in support of business objectives.
- Experience in driving projects involving requirement gathering, prioritization, solution workshopping, implementation, and post-implementation reviews.
- Demonstrated commercial acumen and experience in proactively and creatively utilizing analytics to drive decision-making.
- Advanced problem-solving, planning, analysis, project management, and decision-making skills.
- Relevant experience in using data and analytics to drive business results, preferably in the Financial Services sector.
- Advanced communication, negotiation, and interpersonal skills for communicating strategy recommendations.
- Self-motivated, proactive, and diligent, capable of juggling multiple projects with a can-do attitude and working to tight deadlines.
About Us:
We're proud of our fun and inclusive culture and enjoyable working environment. Whether you're passionate about customer service, driven by data, or called by creativity, a career at Commonwealth Bank of Australia is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace.
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