Customer Service Director

1 week ago


Butler Tanks, South Australia Coles Full time
About the Role

Reporting to the Store Manager, you will have full accountability for the day-to-day running of the customer service department and front of store operations.

You will take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

The ideal candidate will have previous experience working in a fast-paced customer facing environment and proven leadership experience.

You will be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience.

You will also be responsible for driving a one team culture which puts our team members health, safety and wellbeing first.

What's in it for you?
  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'.
  • Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
  • Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
  • Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.


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