Customer Service Operations Leader
4 days ago
About the role
As a Customer Service Operations Leader at Coles, you will be responsible for overseeing the day-to-day operations of the customer service department and front of store functions.
Key responsibilities include:
- Leading, coaching, and developing your team to meet sales targets, cost control, and rostering requirements
- Maintaining excellent service standards, ensuring the checkout area is clean and safe for team members and customers
- Driving a one team culture that prioritizes team members' health, safety, and wellbeing
What's in it for you?
- Eligible team members receive a 5% discount on supermarket and liquor purchases, with additional double discount periods throughout the year
- Structured learning pathway with comprehensive induction, management, and people leadership training
- Novated car leases and investment in your future through the Coles Group annual team member share plan
- Paid parental leave to support work-life balance
About the recruitment process
Coles is committed to building a diverse, inclusive, and welcoming workplace. We encourage applications from people of all ages, cultures, abilities, and backgrounds.
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