Customer Service Operations Leader

4 days ago


Butler Tanks, South Australia Coles Full time

About the role

As a Customer Service Operations Leader at Coles, you will be responsible for overseeing the day-to-day operations of the customer service department and front of store functions.

Key responsibilities include:

  • Leading, coaching, and developing your team to meet sales targets, cost control, and rostering requirements
  • Maintaining excellent service standards, ensuring the checkout area is clean and safe for team members and customers
  • Driving a one team culture that prioritizes team members' health, safety, and wellbeing

What's in it for you?

  • Eligible team members receive a 5% discount on supermarket and liquor purchases, with additional double discount periods throughout the year
  • Structured learning pathway with comprehensive induction, management, and people leadership training
  • Novated car leases and investment in your future through the Coles Group annual team member share plan
  • Paid parental leave to support work-life balance

About the recruitment process

Coles is committed to building a diverse, inclusive, and welcoming workplace. We encourage applications from people of all ages, cultures, abilities, and backgrounds.



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