Contact Centre Professional

21 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time

Grow Your Career in a Thriving Contact Centre Environment

We are seeking a skilled and enthusiastic Contact Centre Specialist to join our dynamic team. As a key member of our team, you will be responsible for delivering exceptional customer service and providing tailored solutions to our clients.

About the Role

This is an exciting opportunity to work in a fast-paced contact centre environment where no two days are ever the same. You will have the chance to develop your skills and expertise, working with a variety of customers and products.

The ideal candidate will have 6-12 months of recent contact centre experience and a strong understanding of financial services. They will also have excellent communication and interpersonal skills, with the ability to empathize with customers and provide clear, concise solutions.

Your Key Responsibilities
  • Provide exceptional customer service via inbound calls, ensuring that all customers receive a seamless and supportive experience.
  • Work collaboratively with colleagues to achieve team goals and objectives, promoting a positive and inclusive team culture.
  • Develop and maintain knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Meet or exceed sales targets, identifying opportunities to upsell and cross-sell our products and services.
What We Offer
  • A competitive hourly rate + superannuation.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A fun and supportive team environment, with regular social events and activities.
  • The opportunity to work in a dynamic and rapidly evolving industry, with a focus on innovation and excellence.
How to Apply

If you are a motivated and results-driven individual with a passion for customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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