Contact Centre Analyst

Join to apply for the Contact Centre Analyst & Insights role at Bendigo Bank

Join to apply for the Contact Centre Analyst & Insights role at Bendigo Bank

Direct message the job poster from Bendigo Bank

Senior Talent Acquisition Advisor @ Bendigo Bank | Proactively Sourcing Talent within Customer Enablement

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

Love mining data? Have Serious SQL skills and a knack for unearthing actionable insights?

It starts here. With Bendigo Bank… and you.

We're looking for a technically minded Analyst & Insights Specialist to join our Customer Contact team. In this role, you'll deep dive into data from platforms like Amazon Connect, LINX, SQL, and voice analytics to uncover patterns, automate reporting, and power up our Contact Centre strategy. You'll work closely with business leaders to translate technical insights into real-world improvements – helping us move faster, think smarter, and continuously evolve the way we serve our customers. If you're ready to build, optimise and influence with data, we want to hear from you.

Key Responsibilities:

• Analyse structured and unstructured contact centre data (e.g. Amazon Connect, LINX, SQL, NPS, voice analytics) to uncover actionable insights
• Design and automate dashboards and reports to support decision-making across operations and strategy
• Collaborate with stakeholders to define data needs, translate business questions into technical solutions, and communicate results clearly
• Identify opportunities to improve efficiency, performance, and customer outcomes using data-led recommendations
• Integrate data from multiple systems to produce end-to-end insights and support transformation programs
• Champion self-service analytics by enabling teams with user-friendly, automated reporting tools
• Support benefit tracking and data reporting across change initiatives and continuous improvement projects
• Work closely with Customer Contact leadership to align data efforts with strategic goals
• Ensure accuracy, relevancy and quality of data outputs in a fast-paced and constantly evolving environment

To succeed in this role, we'd love you to have:

• Deep technical expertise in data mining and analysis – with the ability to extract insights from large, complex data sets
• Advanced proficiency in SQL and experience working with data from platforms like Amazon Connect, LINX, and voice analytics tools
• A strong understanding of data architecture, structures, and integrations across multiple systems
• Proven ability to automate and optimise reporting processes, enabling self-service analytics and faster decision-making
• Experience applying statistical and analytical techniques to identify trends, root causes, and business opportunities
• A track record of translating data into clear, compelling insights that influence strategy and drive measurable outcomes
• High attention to data accuracy, quality, and governance, particularly in a regulated or risk-aware environment
• The ability to work independently on complex data challenges, while also collaborating closely with business and technical stakeholders
• A naturally curious mindset with a passion for solving problems through data and continuously learning new tools or techniques

We offer flexible work options with a hybrid model of minimum 60% on site attendance, preferably located in Melbourne, Bendigo or Adelaide.

This is a Permanent, Full-time position based at any of our head office locations.

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now

So, why work with us?

We're making better, bigger. And we'll get there with you.

Could you be our newest Data Superstar? Now's the time to set your sights even higher – on the future you and the future career you deserve.

Bendigo Bank has been named Australia's Most Trusted Bank for the twelfth consecutive time.

We are one of Australian's largest banks, our vision and our purpose is 'to feed into the prosperity of our customers and communities, not off it'. Being one of the most trusted brands in Australia isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility.

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
• We offer flexible work options that put our people first. You will work a hybrid model, with 60% on site, at one of Head Office locations.
• We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application

We are committed to responding to all candidates, regardless of the outcome of your application.

Closing Date: 21st August 2025

Position Description:PD - Customer Contact Analyst & Insights.pdf

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionAnalyst
• IndustriesBanking

Referrals increase your chances of interviewing at Bendigo Bank by 2x

Sign in to set job alerts for "Insights Analyst" roles.

Docklands, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Senior Insights Analyst - Sydney/ Melbourne

Melbourne, Victoria, Australia 1 week ago

Insights & Analytics Analyst - Hawthorn East

Hawthorn East, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Surveillance Analyst – Data Analytics and Reporting

Southbank, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Collingwood, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 3 weeks ago

Heatherton, Victoria, Australia 1 day ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 4 days ago

Footscray, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 20 hours ago

Melbourne, Victoria, Australia 2 weeks ago

Footscray, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Docklands, Victoria, Australia 2 days ago

Derrimut, Victoria, Australia 4 weeks ago

Business Analyst – CRM/Data Projects – 12-Month Fixed-Term Contract (Expressions of Interest)

Melbourne, Victoria, Australia 19 hours ago

Port Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---