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Client Service Representative

2 months ago

Australia Kieser Group Full time
Job Description

About the Role

Kieser Group is a leading provider of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning services. We are seeking a highly motivated and customer-focused Client Advisor to join our Cammeray team.

Key Responsibilities

  • Client Engagement: Provide exceptional customer service, ensuring a warm and welcoming experience for our clients.
  • Appointment Coordination: Manage client appointments and maintain a high level of organization in our electronic clinic diary.
  • Product Promotion: Promote Kieser's products and services to clients, highlighting the benefits and value proposition.
  • Membership Consults: Conduct membership consults to understand client needs and preferences.
  • Administrative Support: Provide administrative support to the leadership and clinical team, ensuring seamless day-to-day operations.
  • Problem Resolution: Respond to client inquiries and resolve any issues or concerns in a timely and professional manner.

Requirements

  • Valid Working Rights: Possess valid working rights in Australia.
  • First Aid & CPR Certification: Hold current First Aid and CPR certification.
  • National Police Check: Have a valid National Police Check.
  • Relevant Work Experience: Minimum 2-3 years of relevant work experience in a customer-facing role.

What We Offer

  • Complimentary Access: Complimentary access to our strength and conditioning facility, plus concessional fees for family members.
  • Ongoing Professional Development: Comprehensive induction and ongoing professional development opportunities.
  • Career Pathways: Career pathways within Kieser Group.
  • Employee Benefits: 1 day of Recharge Leave and a half day of Birthday Leave, plus an unbeatable team culture and social events.
  • Diversity & Inclusion: We value inclusion and diversity, and are committed to creating a safe, confident, and celebratory work environment.