Senior Superannuation Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $65,000 - $72,000
Superannuation Customer Support Role

We are looking for a skilled and experienced customer support specialist to join our team. The ideal candidate will have a strong understanding of superannuation regulations, processes, and requirements.

The role involves providing exceptional support to our customers, handling their inquiries, resolving issues, and ensuring their overall satisfaction with our services.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and online chat platforms
  • Provide clear and concise information about our superannuation products and services
  • Resolve customer complaints and concerns in a timely and professional manner
  • Collaborate with internal teams to ensure seamless delivery of our services
Requirements:
  • 2+ years of experience in superannuation customer support or a related field
  • Strong understanding of superannuation regulations, contribution rules, and member processes
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and meet deadlines
Benefits:

This is a challenging and rewarding role that offers the opportunity to work with a dynamic team and make a real difference in the lives of our customers.

The successful candidate will receive a competitive salary, comprehensive training, and ongoing support to help them succeed in their role.

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

About Us:

We are a leading provider of superannuation and investment services. Our mission is to empower individuals to achieve their financial goals and live a secure and fulfilling life.

We value integrity, transparency, and innovation in everything we do. We are passionate about delivering exceptional service and making a positive impact on our customers' lives.

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