Current jobs related to Customer Service Representative - Sydney, New South Wales - Buscojobs

Klaviyo – Customer Support Specialist (APAC) – Sydney, AustraliaThis is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore about the Customer Support Specialist role at KlaviyoCustomer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.
We take the success of our customers incredibly seriously.
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.How you will make a difference:Develop an in-depth knowledge of the Klaviyo platformProvide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chatCommunicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologiesDiagnose software issues and resolve escalated customer complaints using established processesProvide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)Communicate thoughtfully and effectively with all Klaviyo customersDocument troubleshooting and problem resolution steps.Who You Are:A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.Passionate about creative problem solving for customers and end usersSelf-motivated, eager to learn and thrive in a collaborative environmentCapable of adapting quickly to changing prioritiesExperience with or able to quickly pick-up:Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and SalesforceWeb works, networking, and software productsDNS, IPs and other networking conceptsAPIsEmail marketing platforms and E-Commerce platformsRequirements:Full authorisation to work in Australia without any restrictionsAbility to work a Saturday - Wednesday working week (working weekends)We use Covey as part of our hiring and / or promotional process.
For jobs or candidates in NYC, certain features may qualify it as an AEDT.
As part of the evaluation process we provide Covey with job requirements and candidate submitted applications.
We began using Covey Scout for Inbound on April 3, 2025.Please see the independent bias audit report covering our use of Covey hereBefore we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Klaviyo team will be there to support your growth.Customer Support (Superannuation) Specialist – eToroPosted 1 day agoJob DescriptionThis is a Customer Service Representative - Superannuation Specialist role with eToro based in Sydney, NSW, AU== eToro ==Role Seniority - mid level, juniorMore about the Customer Support (Superannuation) Specialist role at eToroCustomer Support (Superannuation) SpecialisteToro is the trading and investing platform that empowers users to invest, share and learn.
We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have created an investment platform that is built around collaboration and investor education.
On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge.
We have over 38 million registered users from 100 countries and our platform is available in 20 languages.
We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users.
You can find out more about eToro here.In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team
What will you be doing?
For a business that enables people to invest in their future, trust is everything.
This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.You will be joining a small team focused on delivering excellent customer experience at Spaceship.
Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first superPosted 1 day agoJob DescriptionThis is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU== Admission ==Role Seniority - juniorMore about the Customer Service Representative - Patient Support role at AdmissionCustomer Service Representative - Patient Support Casual Position | 3-Month Contract | In-OfficeThe Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.Key ResponsibilitiesHandle inbound patient calls regarding pre-admission queries and concernsGuide patients through preparation requirements and documentationMaintain accurate patient records in our healthcare systemCoordinate with clinical teams to ensure smooth patient transitionsProvide empathetic support while maintaining strict confidentialityWhat You'll NeedStrong communication skills and natural empathyAttention to detail and ability to multitaskComfortable with computer systems and learning new softwareUnderstanding of confidentiality requirementsWhat We OfferCompetitive casual hourly rateComprehensive training and ongoing supportOpportunity to make a real difference in patient careContract Details 3-month initial contract with potential for extension.
In-office position.Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Admission team will be there to support your growth.Representative, customer service – Comm ScopePosted todayJob DescriptionThis is a Representative, customer service role with Comm Scope based in Sydney, AURole Seniority - graduate, juniorMore about the Representative, customer service role at Comm ScopeCustomer Service RepresentativeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia.
The CSR is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of Comm Scope products, capabilities, as well as CRM process and procedures.
The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).
This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
How You'll Help Us Connect the World Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded.
Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.) Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners.
Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale.
Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern.
Process rebates claims and stock returns approved by Product Line Management.
Support quality and warranty process where required.
Participate actively in on-going product, process, systems and business skills training; Provide support and back-up assistance to peers.
Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time.Required Qualifications and Experience for ConsiderationDiploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.What Happens After You ApplyLearn how to prepare yourself for the next steps in our hiring process by visiting Why Comm Scope: Comm Scope is on a quest to deliver connectivity that empowers how we live, work, and learn.
Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next come connect to your future at Comm Scope.
Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request at.
You can also learn more about Comm Scope's accommodation process and EEO policy atCustomer Service Representative – Drive – NinePosted 1 day agoJob DescriptionThis is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU== Nine ==Role Seniority - graduate, juniorMore about the Customer Service Representative - Drive role at NineCustomer Service Representative52 Victoria St, McMahons Point NSW 2060, AustraliaFull-timeCompany DescriptionDrive is Nine's brand appealing to the automotive enthusiast.
Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.2025 is an exciting year to be part of the Drive Marketplace team.Drive Marketplace is on a sharp growth trajectory with a vision to become Australia's No.2
Automotive Marketplace in Australia.Job DescriptionThis exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car.
You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.Day to day you will:Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.QualificationsWhat you'll bring:1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.Strong communication skills with a customer-first approach.Proficiency in CRM platforms like Salesforce.A knack for data analysis to support client goals.Excellent organisational skills and the ability to multitask effectively.Comfort working independently and collaboratively with various teams.Additional informationNine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.Our content reaches almost every Australian - meaning what we do has real impact.
We bring people together, celebrate the big moments, and capture the everyday ones.Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
We're evolving and we need people like you to bring new ideas, innovate and make your mark.How we workAt Nine, our flexible work options vary by role and team.
Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.More info at Nine Careers.Our Commitment to Diversity and Inclusion:We\'re committed to a safe, respectful and inclusive Nine.
From day one, you\'ll be encouraged to bring your whole self to work and will be supported to perform at your best.We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives.
Should you require any adjustments to the recruitment process, please advise us when you apply.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.Be mindful to the final line: Be The First To Know About the latest Job opportunities.Be The First To KnowAbout the latest Customer service representative eoi Jobs in Sydney
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