Current jobs related to Customer Experience Manager - Brisbane, Queensland - Michael Page Australia

  • Customer Experience Manager

    5 days ago

    Brisbane, Queensland, Australia Mable Full time

    We're seeking a highly motivated marketing professional to drive impactful customer engagement.In this role, you will own the communications and promotional calendar for the business, developing marketing automation strategies tailored to key customer segments.You'll play a pivotal role in developing and executing campaigns, optimising the customer journey,...

  • Customer Experience Manager

    5 days ago

    Brisbane, Queensland, Australia Popshelf Full time

    Key Responsibilities- Provide superior customer service to exceed customer expectations- Model product knowledge and selling techniques to enhance the customer experience- Maintain a safe, clean, and well-organized store environment that delights customers and employees- Assist in merchandising the store to create appealing displays and drive sales- Complete...

  • New Customer Experience Manager

    7 days ago

    Brisbane, Queensland, Australia Clubworx Pty Ltd Full time

    We are seeking a talented Business Onboarding Professional to lead our customer onboarding efforts at Clubworx Pty Ltd. As a Business Onboarding Professional, you will be responsible for developing and implementing onboarding plans that meet customer needs, ensuring a smooth transition to our platform.About the Role:PROJECT MANAGEMENT: Manage multiple...

  • Customer Experience and Team Management

    2 days ago

    Brisbane, Queensland, Australia Coles Full time

    Welcome to Coles, where every day presents a new opportunity to deliver exceptional customer experiences and shape memorable moments for Aussies nationwide.About the RoleYou will join our dynamic team as an Assistant Store Manager, taking on a leadership role where you will drive sales growth, build a high-performing team, and create a welcoming store...

  • Senior Manager of Customer Experience

    4 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The ideal candidate will be responsible for delivering exceptional customer service experiences while working closely with the team to drive business outcomes.This role involves regular travel to various locations, requiring adaptability and effective risk management skills.Main Accountabilities:To oversee the coordination of activities such as workload and...

  • Customer Experience Strategist

    3 days ago

    Brisbane, Queensland, Australia Humanforce Full time

    About the PositionAs a Strategic Customer Success Manager at Humanforce, you will be responsible for driving business growth, ensuring customer satisfaction, and delivering exceptional value to our enterprise clients.Key Responsibilities:Developing Strategic Plans: Create and execute tailored account and success plans for our key enterprise clients, ensuring...

  • Customer Experience Advocate

    1 day ago

    Brisbane, Queensland, Australia StudentUniverse Full time

    Customer Experience Advocate - South Bank, QLDJob Summary: We are seeking an experienced advocate to champion a culture of excellence and ensure that every corner of our corporate businesses exceeds customer expectations.This is your chance to work hand-in-hand with our Customer Experience team, driving critical business decisions and shaping the future of...

  • Customer Experience Ambassador

    5 days ago

    Brisbane, Queensland, Australia GlamaCo Full time

    At GlamaCo, we are dedicated to delivering exceptional customer experiences that exceed expectations.About the RoleThis exciting opportunity is for a Customer Experience Ambassador who will play a pivotal role in ensuring our customers leave with smiles on their faces and experiences worth talking about.Key Responsibilities:Customer Advocacy: Provide...

  • Customer Experience Champion

    3 days ago

    Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

    We are committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect.About the RoleAs a Customer Experience Champion, you will be responsible for delivering exceptional experiences for our customers through our native mobile application.Develop and maintain a deep...

  • Customer Experience Representative

    6 days ago

    Brisbane, Queensland, Australia TSA Group Full time

    Job DescriptionWe are seeking an exceptional customer-centric individual to join our team as a Customer Experience Representative.This role involves building authentic relationships with customers, assessing their claims and providing tailored solutions to meet their needs. As a key member of our team, you will play a crucial role in delivering outstanding...

  • Customer Experience Technician

    4 days ago

    Brisbane, Queensland, Australia IQUW Property Insurance Full time

    About IQUW Property InsuranceWe recognize that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. As a Colleague Experience Analyst, you will play a pivotal role in ensuring exceptional technical support for our customers.Your key responsibilities will include...

  • Customer Experience Representative

    16 hours ago

    Brisbane, Queensland, Australia Sonova Full time

    As a Customer Experience Representative at Sonova, you will be responsible for delivering exceptional service to our clients and helping them manage their hearing health. This is a unique opportunity to work in a company that is passionate about making a positive difference in people's lives.You will be working closely with our clinicians and other team...

  • Customer Experience Lead

    5 days ago

    Brisbane, Queensland, Australia Assembly Label Full time

    The Customer Experience Lead role at Assembly Label is responsible for delivering an excellent level of customer service and driving sales targets. This is an exciting opportunity to join our team of collaborative entrepreneurs who share a passion for minimalist design and the Australian coastal lifestyle.About UsWe are a company that values diversity,...

  • Customer Experience Coordinator

    3 days ago

    Brisbane, Queensland, Australia DFP Recruitment Full time

    Job Overview:This role involves managing and processing travel insurance claims while delivering an exceptional customer experience and ensuring regulatory compliance. As a Claims Officer, you will be responsible for assessing claims with accuracy, empathy, and diligence, helping customers navigate the claims process smoothly and...

  • Customer Experience Director

    18 hours ago

    Brisbane, Queensland, Australia LifeFlight Australia Limited Full time

    Fitness Cartel Australia is seeking a Hospitality Lead to join our team. As a key member of our management team, you will be responsible for leading the Cartel Concierge and Kids Cartel teams to deliver exceptional service experiences to our members. Your primary responsibility will be to energise the team and drive performance across key areas such as...

  • Sales and Customer Experience Manager

    16 hours ago

    Brisbane, Queensland, Australia Ghanda Clothing Full time

    About Our BusinessGhanda Clothing is a rapidly growing Australian clothing brand with over 100 locations nationwide. We're looking for an exceptional Retail Store Manager to lead our team in Carindale, QLD and contribute to our continued success.This role offers:Leadership opportunities to develop a team of up to 20 employees.A competitive salary and...

  • Customer Experience Lead

    9 hours ago

    Brisbane, Queensland, Australia Worksafe Full time

    Job OverviewWe are seeking a Customer Experience Lead to join our team at WorkCover Queensland. As a key member of our leadership team, you will be responsible for leading and managing the New Claims team to ensure that performance indicators and objectives are achieved.The successful candidate will have proven experience in leading teams and delivering...

  • Customer Experience Director

    21 hours ago

    Brisbane, Queensland, Australia Lightspeed Full time

    Company Overview Lightspeed is a leading provider of cloud commerce solutions, empowering businesses to innovate and simplify their operations. Our platform transforms online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Job Description We are seeking an...

  • Customer Experience Specialist

    5 days ago

    Brisbane, Queensland, Australia Just Part time

    We are seeking a talented Part Time Sales Assistant to join our team at Just Jeans in Carindale. This exciting opportunity involves working closely with customers to understand their needs and preferences, providing expert product knowledge and styling advice, and driving sales growth through effective visual merchandising and display techniques.About the...

  • Customer Experience Specialist

    5 days ago

    Brisbane, Queensland, Australia Bunnings Group Full time

    About the RoleOur team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts.We're looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to...

Customer Experience Manager

7 days ago

Brisbane, Queensland, Australia Michael Page Australia Full time
About the Opportunity

This is an excellent chance to work in a dynamic and supportive environment, contributing to the success of our organisation as a Customer Service Supervisor.

As a key member of our team, you will be responsible for managing the day-to-day operations, ensuring smooth task allocation, customer service excellence, and overall team efficiency.

  • Team Management: Lead and mentor a team of five.
  • Task Allocation: Utilize the CRM system to assign jobs to team members, ensuring efficient workflow management.
  • Customer Service Excellence: Ensure the team handles customer inquiries professionally, following up on invoicing and job details, and maintaining accuracy in all communications.
  • Inbox Management: Oversee the team's inbox, guaranteeing timely responses and task completion.
  • Invoicing: Assist with the verification and follow-up of invoicing details, ensuring all information is accurate and up to date.

Requirements

  • Leadership Experience: Proven track record of successfully leading and mentoring teams.
  • Customer Service Expertise: Strong experience in customer service, particularly within the industrial or building industries.
  • Industry Knowledge: Familiarity with the building or industrial sectors is highly beneficial but not required.
  • Organisational Skills: Ability to oversee tasks, manage deadlines, and ensure smooth operations across the team.
  • Resilient and Adaptable: Ability to thrive in a fast-paced, demanding environment with a flexible approach to challenges.
  • Tech-Savvy: Proficient with technology relevant to the role.