Customer Experience and Team Management

3 days ago


Brisbane, Queensland, Australia Coles Full time

Welcome to Coles, where every day presents a new opportunity to deliver exceptional customer experiences and shape memorable moments for Aussies nationwide.

About the Role

You will join our dynamic team as an Assistant Store Manager, taking on a leadership role where you will drive sales growth, build a high-performing team, and create a welcoming store environment.

Your responsibilities will include managing inventory, creating an engaging store atmosphere, and delivering outstanding customer service.

We are looking for a skilled and experienced retail professional who is passionate about building strong relationships with customers and colleagues alike.

About You and Your Skills
  • You have a proven track record of success in retail or hospitality environments, with a focus on customer-facing roles.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • You are highly organized and efficient, with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • You have a keen interest in learning about our products and growing with our business.
What's in It for You?
  • Competitive Remuneration Package: Eligible team members receive a competitive salary and benefits package, including a 5% discount on all purchases at Coles supermarkets and liquor stores.
  • Reward through Recognition: Our digital recognition platform 'mythanks' allows you to give and receive recognition linked to our values, with points redeemable for exciting gifts and electronic gift cards.
  • Product Exposure: Step up your liquor knowledge through our learning modules, exclusive product discounts, and regular in-store supplier visits and tastings.
  • Opportunities for Learning and Development: Discover and explore our range of career development programs and job-specific training opportunities.
  • Paid Parental Leave: We offer permanent team members paid parental leave to support you in balancing work and family life.


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