High Fashion Brand Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeExcellence Full time $70,000 - $105,000

Customer Experience Manager

About the Role:

We are seeking a skilled and motivated Customer Experience Manager to lead our team in delivering exceptional results.

This is an excellent opportunity for you to work with luxury brands, build a high-performing team, and create a customer-centric environment.

Key Responsibilities:
  • Team Leadership: Build a high-performing team driven to achieve set goals and sales targets.
  • Culture Development: Create a customer-centric culture and act as a role model.
  • Compliance and Innovation: Ensure compliance with brand guidelines and inspire best practice.
  • Change Management: Lead and engage the team to embrace change and innovation.

In this critical role, you will have the opportunity to work with high-fashion brands, participate in our rewards and recognition program, and enjoy a generous yearly product allowance.

We pride ourselves on delivering premium service to our customers from pre-testing to customising frames and lenses to suit their lifestyle.

Benefits:

  • Product Allowance: A generous yearly product allowance for you to spend on our brands.
  • Rewards and Recognition Program: Participate in our rewards and recognition program that offers health insurance discounts and novated leasing.
  • Volunteering Opportunities: Local and global volunteering opportunities, OneSight volunteer leave, and the ability to become a global ambassador.

Our Team:

We are dedicated to seeing the beauty in life and love to give back. We support this cause through our charity partner, OneSight.

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