Transformational Business Analyst

Our team seeks a dedicated Business Operations Analyst to join our organization. This is an exciting opportunity for someone who thrives on improving systems, empowering teams, and making a difference through smart, user-focused service design.

As a Business Operations Analyst, you will drive digital transformation, enhance service accessibility, and lead data-driven innovation across our organization. Your key responsibilities will include:

• Analysing workflows and supporting the implementation of digital tools to enhance service delivery
• Designing dashboards and presenting data to support service evaluation
• Leading the redesign of intake and triage systems to improve access, equity, and efficiency
• Collaborating with stakeholders to co-design solutions aligned with client needs and staff workflows
• Documenting new processes and developing resources to support system implementation
• Supporting staff training, change management, and capability building
• Promoting a safe, trauma-informed, and culturally inclusive working environment
• Supporting risk management, compliance, and organisational policy adherence

You will work closely with diverse stakeholders, including frontline teams and operational leaders, to develop and implement innovative solutions that meet the needs of our clients and community.

To qualify for this role, you will need a relevant qualification in IT, Business or related field or demonstrated experience in business analysis, service design, or process improvement, gained in any sector.

While a background in legal or community services may be desirable, it is not mandatory. You are someone who brings:

• A collaborative, can-do attitude and the ability to work closely with diverse stakeholders
• Strong communication skills, including the ability to write and document processes clearly
• High attention to detail and effective time management
• A thoughtful, consultative mindset — you seek to understand frontline workflows before suggesting improvements, and approach systems change with empathy and practicality
• Motivation to use your skills to enable meaningful social impact and support the work of legal and operational teams

This position offers a competitive salary plus superannuation benefits. You'll also enjoy a range of generous benefits, including:

• Hybrid work model (up to 2 days WFH per week)
• Relocation assistance of up to $2,500 to help you settle
• 5 weeks annual leave (pro-rata) + 3 additional leave days (between Christmas and New Year)
• 17.5% annual leave loading
• Access to Salary Packaging options to maximise your take-home pay.
• Flexible work arrangements to suit your needs
• Access to Employee Assistance Program (EAP)
• A collaborative, supportive and values-led work culture
• Access to Fleet vehicles for work-related travel

Our organization is based in Wodonga, ideally situated on the Murray River between Melbourne and Sydney on the Hume Highway. Surrounded by sprawling hills, rich agricultural valleys and providing easy access to wineries and historic towns, locals enjoy the excellent produce and lifestyle opportunities available here.

From the vibrant arts precinct of Gateway Village and seasonal festivals to the easily accessible parks and playgrounds, there is plenty on offer in this picturesque location to keep families, singles and young couples busy during their downtime.