Customer Experience Specialist

5 days ago


Melbourne, Victoria, Australia Liberty Financial Pty Ltd Full time

Job Category: Banking and Financial Services, Call Centre and Customer Service

About Liberty Financial Pty Ltd:

We believe in creating opportunities for our employees to grow and develop in their careers. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.

Job Overview

The Position:

We are seeking a banking and finance professional to join our team as a Graduate Career Opportunities in Banking. This role involves working closely with customers to deliver an exceptional loan application experience, collaborating with business partners to resolve queries, and driving continuous improvement across our services and processes.

Key Accountabilities:

  • Deliver a positive customer experience throughout the loan application process
  • Engage with business partners to build strong relationships and resolve queries
  • Contribute to the development of innovative solutions to improve our services and processes
  • Foster a collaborative environment that encourages teamwork and open communication
Requirements

Essential Skills:

We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate accountability in all aspects of their work.

  • Clear and confident communication style
  • Able to work in a fast-paced environment with multiple priorities
  • Take ownership of tasks and projects, demonstrating accountability
  • Build strong relationships with internal stakeholders


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Job DescriptionThis role involves identifying opportunities to elevate our email automation program, ensuring customers and subscribers receive personalized, meaningful communications at just the right moments through their customer journey.You'll develop and refine email automation strategies while being committed to continuously expanding your technical...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Join Our Team and Help Shape the Future of Adventure TravelAt Intrepid Experience, we are dedicated to inspiring and empowering individuals to explore the world. As a Sales and Customer Service Specialist, you will play a critical role in shaping the future of adventure travel by helping customers discover new destinations and experiences.Your key...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Take Your Career to New Heights with Intrepid ExperienceAre you a driven and results-oriented individual who is passionate about the adventure travel industry? Do you have a proven track record of success in sales and customer service? If so, we invite you to join our team as a Sales and Customer Service Specialist.In this role, you will have the opportunity...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Be Part of a Dynamic Team Shaping the Future of Adventure TravelThe Intrepid Experience is seeking a highly motivated and customer-focused individual to join our team as a Global Sales and Customer Success Partner. In this role, you will have the opportunity to inspire and educate customers about our exciting travel experiences, while also providing...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Experience, we're on a mission to revolutionize the way people travel. We believe that travel has the power to change lives, and we're committed to making it more accessible, enjoyable, and sustainable for everyone.With a strong focus on innovation and customer experience, we've been at the forefront of the travel industry for...


  • Melbourne, Victoria, Australia Westpac Group Full time

    Key ResponsibilitiesThe successful candidate will be expected to:Manage customer relationships and provide exceptional customer serviceDeliver a seamless banking experience through accurate financial transactionsConnect customers with other specialists when requiredProactively engage with customers via phone or email


  • Melbourne, Victoria, Australia Telstra Part time

    We're seeking a highly skilled Customer Experience Specialist to join our team at Telstra. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and achieving business objectives.Key ResponsibilitiesTo develop and maintain strong relationships with customers, providing them with...


  • Melbourne, Victoria, Australia Xero Full time

    This is a Customer Experience Specialist - Accounting role with one of the leading companies in AU right now -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Xero **How you'll make an impact** Xero's Customer Experience Team works together to provide 24/7 support...


  • Melbourne, Victoria, Australia Xero Full time

    This is a Customer Experience Specialist role with one of the leading companies in AU right now -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Xero **How you'll make an impact** Xero's Customer Experience Team works together to provide 24/7 support to Xero...


  • Melbourne, Victoria, Australia Telstra Full time

    We are seeking a talented Customer Experience Specialist to join our team. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and creating exceptional in-store experiences.Our purpose is to build a connected future for everyone. Working with us means being part of an iconic Australian brand that thrives on...


  • Melbourne, Victoria, Australia Just Group Full time

    We're looking for a talented Customer Experience Specialist to join our team at Just Jeans. In this role, you will be responsible for creating memorable experiences for our customers and contributing to the success of our store.About the StoreJust Jeans is a leading fashion retailer with a strong commitment to quality and customer satisfaction. Our team is...


  • Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're dedicated to improving the financial wellbeing and sustainability of our customers. We're shaping a world where people and communities thrive through innovative solutions and collaborative approaches.About the RoleThis is an exciting opportunity for a skilled Personalisation Direct Marketing and Web Specialist to join our team. As a key...


  • Melbourne, Victoria, Australia Xero Full time

    Our Company CultureXero values innovation, creativity, and teamwork. We're committed to making a positive impact on our customers and the wider community.Job Description:We're seeking a talented Lifecycle Marketing Specialist to join our marketing team. As a key member of our team, you will play a crucial role in executing Xero's global lifecycle and...


  • Melbourne, Victoria, Australia Tbwa ChiatDay Inc Full time

    Tbwa Chiat/Day Inc is looking for a Customer Experience Specialist to join their team in Melbourne. As a key member of the CRM team, you will play a vital role in enhancing the user experience and stages of the player lifecycle.Responsibilities include:Coordinating communication and content to maximize growth and customer retention.Developing optimal plans...


  • Melbourne, Victoria, Australia WorkFocus Australia Full time

    Are you a Rehabilitation Consultant looking for that next step? Do you enjoy building and nurturing client relationships? This is an exciting role with variety, limitless opportunity, and a chance to lead your career.At WorkFocus we're leaders in getting people well and working, we empower individuals to live and work to their fullest potential every day....


  • Melbourne, Victoria, Australia Sinch Full time

    Customer Success Role OverviewSinch is seeking a Senior Onboarding Specialist to join our team. The ideal candidate will have a proven track record of driving customer success and delivering exceptional customer experiences.Key ResponsibilitiesWork alongside the Enterprise and MidMarket sales team and be the primary contact for the onboarding of new...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Required Skills and QualificationsTertiary qualification in Marketing or Business.3+ years' experience in an Email and Automation Specialist or similar role.Proven experience implementing successful email automation programmes.Experience with enterprise-level software, such as Salesforce and Marketing Cloud.Proficiency in CSS, HTML, and SQL for email...


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    About UsAustralia and New Zealand Banking Group Limited is shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThis role will be responsible for building customer journeys that drive incremental revenue through tailored experiences. You...


  • Melbourne, Victoria, Australia Food and Wine Full time

    We're looking for a Customer Experience Associate to join our team at Bendigo Bank. As a Customer Experience Associate, you will play a key role in delivering exceptional customer service and support to our customers.Our ideal candidate will have experience in a customer-facing environment and be able to achieve targets. They will also have strong attention...


  • Melbourne, Victoria, Australia Stevie Full time

    Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Champion.This role involves providing exceptional customer service, resolving queries efficiently, and ensuring seamless interactions with our customers.