Customer Experience Specialist
5 days ago
Job Category: Banking and Financial Services, Call Centre and Customer Service
About Liberty Financial Pty Ltd:
We believe in creating opportunities for our employees to grow and develop in their careers. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
Job OverviewThe Position:
We are seeking a banking and finance professional to join our team as a Graduate Career Opportunities in Banking. This role involves working closely with customers to deliver an exceptional loan application experience, collaborating with business partners to resolve queries, and driving continuous improvement across our services and processes.
Key Accountabilities:
- Deliver a positive customer experience throughout the loan application process
- Engage with business partners to build strong relationships and resolve queries
- Contribute to the development of innovative solutions to improve our services and processes
- Foster a collaborative environment that encourages teamwork and open communication
Essential Skills:
We are looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate accountability in all aspects of their work.
- Clear and confident communication style
- Able to work in a fast-paced environment with multiple priorities
- Take ownership of tasks and projects, demonstrating accountability
- Build strong relationships with internal stakeholders
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