Senior Systems Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeClearing Full time
Technical Support Specialist

This is a 6-month contract role responsible for ensuring stability, reliability and performance of critical applications in the Clearing space by providing technical support, troubleshooting issues and managing incident resolution.

About The Role:

This Technical Support Specialist will participate in continuous improvement initiatives to enhance operational efficiency.

Provision of 2nd level technical support, documentation, building, testing and planning for projects for Clearing and Risk systems

Work with users from business areas such as Clearing and Risk systems/finance to resolve issues and provide information.

Completion of maintenance tasks, compilation of monthly reporting, and annual BCP testing

Participate in non-functional testing required by projects and software releases

Software installation and configuration of systems/environments that are supported within the team

The role will also include providing 24 x 7 on-call support and weekend/after-hour installations and upgrades

The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team

We're Looking For Someone With:
  • A strong background in technical support with experience in similar roles.
  • Excellent knowledge of data handling (Oracle or SQL) including SQL scripting, Linux/UNIX OS, including RHEL, Windows Servers.
  • Securities industry experience such as understanding of exchange-traded futures and options, derivatives markets, and the business processes related to clearing of member trades.
  • Excellent troubleshooting, problem solving and root cause analysis skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Willingness to learn new technologies, self-motivation with the ability to multi-task and prioritise work with minimal supervision

What You'll Get Out Of It:
  • A chance to work with a leading global securities exchange with a strong brand.
  • A supportive environment with opportunities for growth and development.
  • A competitive compensation package and benefits.
  • The opportunity to work on challenging projects and make a real impact.

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