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Patient Transport Operations Manager

2 months ago

Perth, Western Australia Wilson Health Pty Ltd Full time

About the Role

As a key member of the Wilson Health Pty Ltd team, the Patient Transport Operations Manager will play a critical role in overseeing the daily operations of Patient Transport. Reporting to the Senior Manager of Clinical Services, this position will be responsible for ensuring the smooth operation of patient transport services, while maintaining high standards of patient care.

Key Responsibilities

  • Coordinate staff to meet contractual expectations and key performance indicators (KPIs).
  • Support the legal and contractual compliance of the business unit.
  • Implement best practices across operations to drive efficiency and quality.
  • Oversee people, processes, and resources to ensure optimal performance.
  • Assist in managing budgets aligned with financial forecasts.
  • Drive sustainable growth and improvement initiatives.

Administration and Reporting

  • Uphold confidentiality, ethical standards, and professionalism in all interactions.
  • Prepare and distribute reports in line with business and contractual requirements.
  • Model and adhere to company values and policies.
  • Ensure health and safety, reporting hazards and incidents promptly.
  • Engage in annual performance reviews and work towards set objectives.

Policy and Compliance

  • Adhere to Wilson Health Pty Ltd and Wilson Group HSE policies.
  • Fulfill customer contractual obligations and provide exceptional customer service.

Requirements and Qualifications

  • At least three years of experience managing a people-focused operational business.
  • Strong skills in people logistics and management, with the ability to make data-driven decisions.
  • Expertise in rostering and shift planning.
  • Process and system-oriented approach.
  • Proficiency in technology, especially Microsoft Office Suite.
  • Professional representation of Wilson Health Pty Ltd to customers and industry stakeholders.
  • Excellent organizational and communication skills.