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Patient Transport Operations Manager
2 months ago
As the Operations Manager for Patient Transport at Wilson Health Pty Ltd, you will play a critical role in overseeing the daily operations of our patient transport services. Reporting to the Senior Manager of Clinical Services, you will be responsible for ensuring the smooth operation of our services, including staff management, resource optimization, and maintaining high standards of patient care.
Key Responsibilities- Coordinate staff to meet contractual expectations and key performance indicators (KPIs).
- Support legal and contractual compliance of the business unit.
- Implement best practices across operations to drive efficiency and quality.
- Oversee people, processes, and resources to ensure optimal performance.
- Assist in managing budgets aligned with financial forecasts.
- Drive sustainable growth and improvement in our patient transport services.
- Uphold confidentiality, ethical standards, and professionalism in all aspects of your work.
- Prepare and distribute reports in line with business and contractual requirements.
- Model and adhere to company values and policies.
- Ensure health and safety, reporting hazards and incidents promptly.
- Engage in annual performance reviews and work towards set objectives.
- Adhere to Wilson Health Pty Ltd and Wilson Group HSE policies.
- Fulfill customer contractual obligations.
- At least three years of experience managing a people-focused operational business.
- Strong skills in people logistics and management, with the ability to make data-driven decisions.
- Expertise in rostering and shift planning.
- Process and system-oriented approach.
- Proficiency in technology, especially Microsoft Office Suite.
- Professional representation of Wilson Health Pty Ltd to customers and industry stakeholders.
- Excellent organizational and communication skills.
