Customer Service Representative

3 days ago

Busselton, Australia beBeeHospitality Full time $50,000 - $70,000

Exciting Opportunities Await

About the Role

This is a fantastic chance to be part of our dynamic team, assisting hotel guests with their queries and reservations. Your expertise will ensure seamless experiences for our visitors.

You will be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations. You will also allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.

Key Responsibilities
  1. Be the primary point of contact for guests, responding to inquiries, answering questions, and helping with reservation changes and cancellations.
  2. Assign rooms based on guest preferences, availability, and business needs to guarantee a pleasant stay.
  3. Safely handle payment transactions, verifying billing details for accuracy.
  4. Recommend room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.
  5. Maintain accurate records of reservations to monitor room availability and ensure smooth check-ins and check-outs.
  6. Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.
What We Look For
  • Customer service-oriented individual with exceptional communication skills.
  • Previous experience in a similar role in the hospitality industry is preferred.
  • Proficiency in using restaurant booking, reservation, and property management systems is a plus.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Team player with a positive attitude and willingness to go the extra mile.
Why Join Us
  • Award-winning benefits package.
  • Access to industry-leading training platforms.
  • Opportunities for career growth and development.
  • Diverse teams and inclusive company culture.
Apply Now

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