Store Operations Manager
1 week ago
Job Title: Store Operations Manager
Key Responsibilities:
- Champion brand loyalty by turning customers into lifelong fans.
- Tackle store operations with finesse, focusing on key areas.
- Coach and provide feedback to retail staff, helping them excel on the floor.
Purpose & Impact:
- Understand the store's sales and KPI targets—own them, crush them, and inspire others to do the same.
- Identify opportunities for improvement and share game-changing ideas with management.
- Deliver standout service, leaving customers excited to return.
- Be a go-to coach, sharing pro-level customer service skills with the team.
- Embody the Brand Ambassador role, showcasing Brand Attitude and Values.
Category Expertise & Brand Knowledge:
- Showcase advanced product knowledge, impressing even the pickiest shoppers.
- Mentor team members on foundational and seasonal product knowledge.
- Keep the store's visual merchandising strong and aligned with brand standards.
Efficient Store Operations:
- Handle deliveries and merchandise efficiently, keeping shelves stocked.
- Process transactions smoothly, keeping the checkout line on point.
- Minimize loss in the stockroom and sales floor.
- Maintain a safe and efficient floor, supporting teammates where needed.
- Complete training programs and seek coaching to continuously elevate performance.
Who You'll Work With:
- Customers who need your expertise and enthusiasm.
- Peers and supervisors who will rely on your leadership and collaboration.
Requirements:
- At least 6 months of experience in fast-paced, customer-focused retail.
- Strong verbal communication skills and basic numeracy.
Impact the Retail Court:
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