Maintenance and Installation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSenior Full time $120,000 - $150,000

Key Role Overview:

The Senior Field Operations Engineer is a critical member of our team, responsible for executing maintenance, repairs, and installations at customer locations.

This includes implementing and monitoring data rules, serving as the subject matter expert for their area while supporting operational Data Owner requirements.

Primary Responsibilities:

  • Field Service Engineering: Install, configure, maintain, and repair equipment/systems at customer sites.
  • Diagnose and resolve technical issues promptly.
  • Provide customer training, on-site support, and accurate service records.
  • Ensure compliance with safety protocols.
  • Build strong customer relationships and stay updated on product/industry knowledge.
  • Site Facility Management: Oversee facility operations, maintenance, and compliance with safety, building, and environmental standards.
  • Manage inventory of assets/equipment; predict future needs.
  • Ensure timely procurement, stock accuracy, and prevent shortages.
  • Track inventory via systems and provide regular reports.
  • Team Leadership (Optional): Foster collaboration, resolve conflicts, and ensure transparent communication.
  • Coach and guide team members to drive productivity and engagement.

Required Skills and Qualifications:

  • 3-4 years of experience in installation, maintenance, and repair of technical equipment or systems, including diagnosing and resolving issues.
  • Proven experience in inventory management, procurement, and supply chain operations, including working with inventory management systems preferred.
  • Hands-on experience in data governance, quality monitoring, and analytics, with knowledge of compliance standards in data management.
  • Demonstrated success in leading teams, fostering collaboration, resolving conflicts, and coaching team members.
  • Experience managing customer relationships, providing technical training, and delivering exceptional service.
  • Experience producing detailed reports on inventory, data metrics, and operational updates for senior management.

Education and Certifications:

  • Bachelor's degree in a relevant field such as Engineering, Business Administration, Operations Management, or a related discipline.
  • Advanced degrees (e.g., MBA, Master's in Operations or Engineering) are advantageous for senior positions like Site Facility Manager or Inventory Specialist.
  • Relevant certifications in data governance or analytics (e.g., Certified Data Management Professional (CDMP), Tableau, or Power BI certifications).
  • Certification in Facility Management (e.g., Certified Facility Manager (CFM)) for Site Facility Manager roles.
  • Inventory or supply chain certifications (e.g., Certified Supply Chain Professional (CSCP), Certified in Production and Inventory Management (CPIM)).
  • Safety and compliance certifications, such as OSHA Certification or Environmental Compliance.
  • Certifications in technical support or field services (e.g., CompTIA certifications, Microsoft Certified : Modern Desktop Administrator Associate).

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