Customer Experience Specialist

6 days ago

Sydney, New South Wales, Australia beBeeGuestExperience Full time $45,000 - $60,000
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our engaged and friendly team.

As a key member of our Front Office, you will play a vital role in creating exceptional first impressions for our guests.

The ideal candidate will have previous experience in a similar customer service environment and possess excellent communication skills, with a passion for delivering great customer experiences.

You will be responsible for checking in and out guests, handling cash and processing payments, as well as engaging with guests to build personal relationships and remedy any complaints.

Additionally, you will handle both incoming and internal hotel calls from guests and residents, coordinating hotel services to meet their needs.

Our team is committed to providing a warm welcome to all our guests, and we are looking for someone who shares this commitment.

Responsibilities:

  • Delivering memorable guest experiences and warm welcomes
  • Checking in and checking out guests: handling cash and processing payments
  • Engaging with guests to build personal relationships and remedy any complaints
  • Handling both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest needs
  • Resolving guest issues and using feedback to improve guest satisfaction
  • Sharing knowledge of the local area and recommending events, places of interest, and restaurants

Requirements:

  • Previous hotel experience in a Front Office environment or similar customer service experience
  • Excellent communication skills and a real passion for delivering great customer service
  • Flexibility to work various shifts including evenings, weekends, and public holidays
  • Experience with reservations systems, including Opera, PMS, and Excel, is desirable
  • Fluent English speaker; any additional languages are great
  • Working rights for Australia

We offer a competitive salary that rewards all your hard work, along with a wide range of benefits designed to help you live your best work life.

These include a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

We promote a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.

Benefits

At [hotel name], we give our people everything they need to succeed.

We believe that happy employees make for happy guests, and we strive to provide an outstanding work environment that supports your personal and professional growth.

From our comprehensive training programs to our employee recognition initiatives, we are dedicated to helping you achieve your goals and reach your full potential.

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